FAQ
Have a question about HYBRYD Skin sustainable, anti aging skincare? If you cannot find and answer here, please contact us and we will be happy to help.
How are HYBRYD Skin products different from other skincare lines?
Each HYBRYD Skin product is formulated using the United Nations life cycle thinking called “6 RE philosophy” plus HYBRYD skin’s cleaner efficacy™ pillars of safety, efficacy and sustainability.
Where can product ingredient information be found?
The ingredients for each of our products are featured on their individual product pages. Click on the tab that says “Ingredients.”
Are HYBRYD Skin products tested on animals?
No, HYBRYD Skin does not test on animals and does not use animal derived ingredients.
Can I use HYBRYD Skin products if I am pregnant or nursing?
We recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.
Are HYBRYD Skin products safe to use on sensitive skin?
With any new skincare product, we suggest you test a small amount on the inside of your arm to eliminate the possibility of an allergic reaction or individual sensitivity. If no reaction has occurred within 24 hours, the product should be safe for you to use.
What if I have a product complaint or reaction?
If you purchased the product from an authorized HYBRYD Skin provider, please contact them immediately to report your complaint or product reaction.
If you purchased the product from our website, please contact support@HYBRYDskin.com or call 855.205.9560.
Where can I purchase HYBRYD Skin products?
HYBRYD Skin products can be purchased through an authorized skincare professional or the official HYBRYD Skin website. By using the physician finder located on the home page of our website, you can search for a provider closest to you. Click here to begin a search.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. Most orders are processed within 24 hours and shipped according to your shipping selection.
When will I receive my order?
Our standard shipping method arrives between 4 to 7 business days from the day of shipment, depending on the customer’s location.
What are the shipping costs?
We provide a flat rate of $5.95 for standard shipping for orders less than $150.00. Orders $150.00 or greater ship FREE! Our standard shipping method typically arrives between 4 to 7 business days from the day of shipment, depending on the customer’s location.
If you would like your order expedited, we offer other options. The actual shipping cost for these options will vary depending on the destination and weight of shipment. Those shipping rates will be provided upon checkout.
What is the process to return a product?
If the product you purchased did not meet your expectations, please feel free to contact support@HYBRYDskin.com or call 855.205.9560.
What if my product was received damaged - what should I do?
In the event that there is damage to your product during shipment, we apologize for the inconvenience and will work to correct the situation promptly. In order to facilitate the return or exchange process, please contact support@HYBRYDskin.com or call 855.205.9560.